Customer Testimonials

I recently purchased the Neoflex. I decided to get the Neosol (solvent ink) and the NeoFlex (Textile ink). I had John from AA do my initial set up with the Neosol and couldn't believe that he was willing to help me over the phone until 2a.m.! Definately going above and beyond the call of duty to help me.
He also did my training on the NeoFlex last Friday and has, for the most part, been available to answer all my questions.

Brian
Dead Meat

We have been using the Neoflex for just about a year now. We have had nothing but good experiences with it and All American Supply. We use our machine primarily for printing to hard surface. The machine is fantastic and with the new 6.2 software our ink cost calculations have become easier and easier. We are using the Neoflex to personalize individual names on single items. We have not found a system that would work better than the Neoflex. We just purchased our first refill of inks last week. Again we have had our machine for just about a year and we are just now buying inks (fantastic). We were expecting to go through inks much faster than this, but to our surprise have not needed to.

When we have needed assistance with the machine or have needed to buy supplies, All American Supply have been fantastic. Justin is just about the best guy I have had the opportunity to deal with. He always has the knowledge and patience to help me through any of the issues I have had.

Thank you All American Supply (Justin, Pete, and all the support team).

Aaron
Kid Kraft

I really appreciate doing business with All American. Ive being dealing with them for the past 3 years and the customer service experience is always great. Even though I am located in Canada, I always receive the products really fast. I am a very happy customer!

Willis Raojenina
Willis Couture

We have three DTG printers. Our business is simple design high volume. We personalize as well as print to stock. Our volumes are approx. 300-400 shirts a day on two shifts. Our greatest challenge was determining the amount of pre-treat solution and setting the curing times. The printers do require daily maintenance which is critical to the quality of the print. If you follow the cleaning procedures that are documented in the manual you will have no problems. The Tech support and other members of the NEOFLEX team are always ready to help and provide support when needed. I would recommend this solution to anyone looking to enter the DTG market without reservations.

Steve Rodgers
Potpourri Group

I just wanted to write a quick note to thank everyone at All American for all of the support you have given us with our new sequin machine. Your staff truly are intuitive with the machine and are always able to answer any questions immediately. Over the past few months we have continued to show the sequin designs in the resort wear and licensed markets and it has been well received. We are positive that the sequin designs will be our new niche in the market.

Kimberly Joseph
Soft As A Grape

We bought our Neoflex in September and I have waited to post my opinions until now. Why? Honestly, I was waiting for something to go wrong so I would have a pro and con approach to my post. I can’t do that. The only cons (issues) have either been operator error, so minor they aren’t worth discussing or merely the challenges involved in learning a new machine and software.

Before we bought the Neoflex we had a DTG HM1 that we had nothing but problems with. It was our first printer and had us all so frustrated we were nearly ready to throw in the towel all together. We could not print more than a three shirt run without having to do a complete maintenance overhaul! We went with this printer because we were told that the WIMS system was the only way to go when using white ink. The print head stayed clogged and the quality of our shirts dramatically declined from shirt to shirt when printing any runs. The printer could not put out more than one decent shirt at a time. It just couldn’t keep up with us.

We unpacked the Neoflex, installed the software and printed a test shirt and it was flawless. That next day we had a 45 shirt run on black shirts, white ink underbase and full color. Again, flawless! It ran all 45 shirts without having to do any maintenance. No banding! No streaking! We can load three platens at a time and it will print all three in one pass! I cried! Literally. What was taking us 10+ hours to do before only took us 2 with the Neoflex. We have done very little maintenance to the machine other than your minor daily, weekly stuff. The closed ink system is so easy and clean. The amount of money that we have already saved in ink from not having to do 100 head cleanings over and over again to print a 4th shirt is unbelievable.

There is no doubt that we made the best choice! Not to mention, the customer service is stellar! Justin held our hand through the entire buying process, Sue took over while Justin was at the show in Vegas and she went above and beyond to make sure we had what we needed and were ready to go when the machine got here. We were treated like gold at the show when we picked up the machine and every phone call or email we have made since we started printing has been answered immediately! AND they follow up with you!! I thought customer service like that was dead!

Mandy Riley
Vintage Tee

Your Neoflex is a textile machine, but it should be marketed as a "money" machine. 3 months into my new Neoflex, I posted on the forum to praise your "awesome" company and service. Nearly a year later, we feel absolutely the same. Thanks again! You still need to come spend a weekend with us. Julie and I will give you the full "Yooper" experience. GO PACKERS!
I referred a customer to you from the Chicago area and they purchased both the Neosol and the Neoflex from you.

Rob LeMay
LeMay Graphics

We've had our Neoflex (textile) for about a year and half now. Other than some ups & downs, we are really happy with it. The print area is great and All American has the best/most helpful tech support of any company (not even industry related) we have ever dealt with.

Emily & Bob
Eight O' Eight

AA is fast and courteous. When I call I actually get a person and don’t have to wait.

Scott Allison
Artizen Organics

Thank you for giving us the best machine. It is truly a money printing machine.

Nakamula
Coajan

I purchased five machines last August. All my investment has been paid back a long time ago. Go All American, Thank you!

David Villard
MTM

We finally received NeoRIP Pro® from All American, and it was like someone turned on a light switch in our shop! Suddenly things were coming off the printer, one after another, looking as beautiful as ever.

Justin Walker
Fusion Logistics

My company supplies garments mainly to Disneyland. I chose the sequin machine because of the lead content in some rhinestones, which is toxic to children. We have lots of orders and each of our sequin motif machines never stop on us.

Mark Nelson
Topline

I am glad I was a part of the world’s first sequin motif machine. I was skeptical at first because it is a totally new concept in our industry. But we are so satisfied that we made the right choice. Our cash flow got so much better due to many new accounts. Now we have three machines. Thank you!

Sung Man Park
Chansung Ent.

All American has put in the extra efforts to always improve the quality of the Neoflex, which then helps us to continue to improve with our business. They have been well above the standard of customer service and offer excellent service. All American has showed concern and followed up with any assistance that we have needed.

Heather Johnson
Blue Stripe Creative

I own 10 sets of Sequin Motif Machines. We first purchased four sets to test. After I built trust on the machine we added as we needed. I studied many other companies’ machines in the Korean industry for the longest time before I decided. I am so happy with the 3 and 4 color sequin machines. We’ve used them 24-7 countless times without any trouble. More over, All American’s service is stellar.

Wonil Transtech
Seoul, Korea